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Why Atende Simples decided to outsource video encoding for its phone platform?

Eric Fontaine (@EricFontaine_)

September 30, 2015 Customers

We are so excited to announce that Coconut partners with Atende Simples. Atende Simples is complete phone customer support solution for small and medium companies in Brazil. Atende Simples allows small and medium companies in Brazil to have a great phone customer support. It is an all-in-one solution that not only controls the phone process but also integrates it with their applications. Because of that we gave power to Marketing and Sales team that no longer depends on their IT department.

Atende Simples


We had the chance to interview Andre Santos, CTO at Atende Simples.

Andre, why did you decide to move your video encoding to the Cloud?

Developing a whole process of converting our audio files by our own would take us some weeks of development plus time and resource to maintain the whole infra-structure and applications. This process is a simple step in our solution and using a specific service that was built for that made sense.

Why did you select Coconut?

Our dev team thought it was simple and easy. We know you improved a lot since then (we use Coconut for more than 1,5 years). But we never had any major technical issue.

How fast and handy was your integration with Coconut?

Super easy, I really appreciate support! We have to convert our video to squares (AWS was able to do that), and the Coconut guys added that option in a second!


Atende Simples
Andre SantosCTO at Atende Simples
Coconut was a perfect solution for us.
In 3 days we were up and running.



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