← FAQ

Who is Coconut for?

Whether mobile, web or broadcast, Coconut will manage all your video encoding needs.

If you have any questions about our service, you can contact us via a contact form or directly by email.

Topics

General

Who is Coconut for?

What are the advantages of using Coconut?

What is Coconut?

Billing

How do I cancel my subscription?

How do you calculate output minutes?

How does the billing process work?

Do you charge for failed jobs?

How much does Coconut cost to use?

Do you offer a Free plan?

Video Encoding

The watermark is not working

The quality is not that good in full screen

The output size is bigger than the original

I want to improve the video quality

Are your MP4/MOV streamable? Are they 'hinted'?

Do you support videos with multiple audio/video tracks?

Do you support video with 5.1 channel?

Do you support concatenating files?

Why should I use HTTP Live Streaming?

Can you do audio-only encoding?

What formats are best for maximum compatibility with every platforms?

Technical

Do you provide a watch folders feature?

Is it possible to embed videos from Coconut directly?

Is there an API usage restriction?

Is there a file size limit?

I need your server IPs to add them to my firewall whitelist

How long does it take to integrate Coconut into my application?

Do you provide live streaming?

Do you accept any kind of video content?

Are the videos hosted on Coconut public?

Didn't find an anwser to your questions? Please contact us.